Frontier Communications

Customers FAQ

  1. I am a Frontier customer, how will the financial restructuring process affect me?
  • Frontier expects to continue providing quality service to its customers without interruption.
  • We look forward to continuing to provide customers with the quality service that is expected from Frontier.
  • We have put a tremendous amount of time and effort into this process to ensure we limit the impact on our stakeholders, including all customers – and the agreement we have reached is a strong reflection of that progress.
  1. What changes should I expect in my service and schedules?
  • You should not expect any changes in your service or schedules as a result of this process.
  • Frontier expects to continue providing quality service to its customers – including maintaining current service levels and commitments – without interruption throughout the court-supervised process.
  1. Will you be raising prices?
  • The restructuring process will not result in a direct change to the rates or terms of service provided to customers or offered to prospective customers in the normal course of business.
  • We remain committed to keeping our customers connected and we will continue to strive to offer plans that offer the best value at consistent, everyday low pricing.
  1. Why should customers continue to do business with Frontier? What if I recently signed a contract, will it be honored?
  • Providing our customers with the quality service they expect remains our top priority.
  • We are continuing to operate as normal, and we have sufficient liquidity to meet our obligations as usual.
  • We will continue to conduct business, honor existing commitments and do everything we normally do to deliver value to our customers – including customers who have signed contracts recently.
  • We also intend to maintain our long-standing vendor relationships to ensure continuity of service.
  • We value our customer relationships and look forward to maintaining them long into the future.
  1. Will customers have the same point of contact
  • Frontier is continuing to work with its business partners as usual, and normal business relationships will not change as a result of this process.
  1. How can customers get updates and additional information?
  • We are committed to keeping you informed of any important events as this process moves forward.
  • We will continue to post updates regarding our financial restructuring on www.frontierrestructuring.com.